Hey there!
Hackers are a definite problem- no doubt, but when it comes down to it, they're extremely hard to keep under control.
Moderators file hundreds of bans every day, and it seems like for every banned hacker, two more join. It's nearly impossible to completely eradicate hackers.
The staff is doing their absolute best, and so is the community. You can help the staff in the effort to remove hackers from the server by recording, uploading (as an 'Unlisted' YouTube video) and posting a
'Report Abuse' (
http://www.minecraftsurvivalgames.com/forums/Report/) on the forums
Past that, there really isn't too much that can be done. Everyone is doing their best, and what we ask is that you stick around. Someday, it will get better, and we hope you'll soon be able to play hacker-free games
Feel free to poke a moderator on team speak with the name of the hacker, and the server, and they will come take care of it
Thread locked; feel free to contact me with further questions, or concerns
EDIT: Batman beat me to it
